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Get Help from Bally's

At Bally's, we strive to provide you with the best experience possible. Our dedicated support team is here to help with any questions or concerns you may have.

Contact Us for Assistance

If you need assistance with your account, a game, or have a question about our services, please reach out to us through one of the following methods:

  • Visit our FAQ page for frequently asked questions and answers. You can also try searching within this section if you're not sure where to look.
  • Contact our support team via live chat on our website or mobile app. Our dedicated agents are available around-the-clock to provide assistance with your queries.

We aim to respond promptly to all inquiries, but please note that response times may vary depending on the volume of messages we receive. We appreciate your patience and understanding in this matter.

Responsible Gambling Assistance

If you or someone you know is struggling with problem gambling, please contact our responsible gaming support team for assistance. They are available to help 24/7 and can provide guidance on setting limits, self-exclusion, and other resources to manage your gaming habits.

To reach us via email, simply fill out the form on our website, indicating that you need help with a problem gambling-related issue. Our agents will get in touch with you as soon as possible.

We also recommend reaching out to organizations specializing in responsible gambling:

  • Responsible Gambling Council (RGC)
  • GameSense
  • National Council on Problem Gambling (NCPG) Hotline: 1-800-522-4700

Feel free to reach out whenever you need support.

Mobile and Desktop Support Accessibility

Our website is designed with accessibility in mind, ensuring that our services are available across various devices and platforms. For the most seamless experience possible, please ensure your device meets certain system requirements:

  • Browsers: Chrome (latest version), Firefox (latest version)
  • Operating System: Windows 10 or macOS High Sierra
  • Internet Connection: Stable broadband connection with minimum download speeds of 5 Mbps

If you're still experiencing difficulties accessing our services on mobile, please try the following troubleshooting steps:

  1. Ensure your device's browser is updated to the latest version.
  2. Restart your device and refresh the page.
  3. Check if there are any conflicts with other installed applications or plugins.

In case of technical issues, feel free to contact us via live chat for immediate assistance.

We're always here to help you get started.